Are you seeking a dynamic role where each day presents new challenges in a supportive team environment? Look no further! APM, (Customer Support Officer) is currently hiring for the position of Customer Support Officer in Melbourne, VIC, Australia. In this comprehensive blog post, we’ll delve into the responsibilities, qualifications, and the enriching work culture at APM.
Role Overview:
As a Customer Support Officer at APM, you will play a pivotal role in delivering industry-leading customer experiences. This multifaceted position involves being the first point of contact for general inquiries from the public, engaging with customers of APM Communities, and collaborating with government departments and community service providers.
Key Responsibilities:
- Communication and Scheduling:
- Respond to phone and email inquiries, efficiently scheduling appointments as a Customer Support Officer.
- Offer business support by maintaining and updating records of customer tracking data.
- Data Entry and Management:
- Demonstrate proficiency in managing multiple tasks and data entry platforms as a Customer Support Officer.
- Ensure accurate data entry and efficient management of workflow spreadsheets.
- Collaborative Teamwork:
- Develop positive working relationships within your team for this Customer Support Officer job.
- Provide exceptional customer service to APM Communities’ clientele.
Qualifications and Requirements:
To excel in this role, applicants should possess:
- Communication Skills: Exceptional interpersonal and negotiation skills, with sensitivity to diverse backgrounds.
- Technical Proficiency: High-level proficiency in Microsoft Office suite, especially Excel, and adaptability to new programs.
- Team Collaboration: Ability to work collaboratively within a multi-location team environment.
- Analytical Thinking: Good judgment, discretion, and problem-solving skills with an analytical mindset.
- Time Management: Excellent time management and strong attention to detail.
- Adaptability: Ability to work both autonomously and as a team player, negotiating solutions effectively.
- Compliance Mindset: Strong compliance mindset, with experience in reporting, audits, or quality being desirable.
How to Apply:
If you’re ready to embark on a rewarding career with APM, click APPLY now and complete your application through the online recruitment platform.
About APM Group:
APM Group is a diverse team of over 9,000 people across 11 countries, united by a shared purpose – to enable better lives. The organization is dedicated to fostering better lives for its employees and the people it serves. APM’s work contributes to sustainable employment, independence, improved health and wellbeing, and increased social participation for the individuals it serves.
Why Join APM:
- Career Growth: APM offers opportunities to grow your career in Human Services across multiple global brands and geographies.
- Work-Life Balance: Expect a great work-life balance and extensive learning opportunities.
- Impactful Work: Make a lasting impact on the lives of others who rely on APM’s services.
Inclusive Work Environment:
At APM,(Customer Support Officer) diversity is a strength, and the company is committed to providing an inclusive work environment. Applications are encouraged from people of all ages, nationalities, abilities, and cultures, including indigenous peoples, the LGBTQIA+ community, and people with disabilities.
If you are passionate about making a positive impact and creating better lives, APM could be the ideal workplace for you. Apply today and become an integral part of an organization dedicated to enabling better lives for all.
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